Desktop / Helpdesk Support Tech

Desktop / Helpdesk Support Tech Job Description

The Support Technician is responsible for supporting both internal and external users’ computer issues; anticipating and preventing potential issues; configuring PC hardware for network connection and operation; and responding to user service requests.


Install, assemble and configure computers, monitors, and peripherals such as printers, scanners, and related hardware.

Troubleshoot problems with computer systems, including hardware, software, e-mail, network, and peripheral equipment; make repairs and corrections where required.

Assist in the development and implementation of procedures and work practices for identifying, reporting, repairing, and inspecting computer equipment for repair needs and/or deficiencies.

Plan, organize, and coordinate work assignments and prioritize workload.

Perform computer accounts management activities within Active Directory.

Complete all Move/Add/Change (MAC) forms and submit in a timely manner.

Continue job performance enhancement by participating in appropriate professional growth activities.

Maintain good working knowledge of all applications used on the network.

Complete thorough documentation of problem resolutions within the Service Desk software.

One-on-one training with end users as needed.


2 years of experience providing technical support in an enterprise environment

Strong working knowledge of the most recent Windows Operating System

Basic knowledge of Microsoft Office products including Outlook, Word, Excel, Access, and PowerPoint

Basic knowledge of Active Directory

Basic knowledge of diagnostic tools used to diagnose and fix problems on local and remote computers

Excellent communication (verbal and written), interpersonal, organizational, and presentation skills

Skilled in the use of desktops, laptops, printers, and other peripheral devices

Ability to utilize problem-solving techniques

Ability to work in a fast-paced environment with a team focus

Ability to work independently and efficiently to meet deadlines

Preferred Qualifications

Associate’s degree in Information Technology or related field

Any certifications such as A+, Network+, MCSE, MCITP, etc.